Customer Quality Engineer
About this position
Responsibilities
Principal Accountabilities:
• Handling of customer complaints / claim and customer related incidents to perform Pre-Investigation at Customer site and arrange containment actions, Corrective and Preventive Action till Issue Closed with In-Process Quality Engineer, Process Engineer and Supplier Quality Engineer.
• Involve for Engineering change for quality deliverables. And Lead PPAP for submission to Customer.
• Maintain and Monitor traceability system for all processes in Production until Quality outgoing.
• Support customer visit or Audit according to Quality Issues at customer side.
• Establish and manage process quality control with continuous improvement and make sure part delivery meets customer satisfaction.
• Support Internal ISO TS16949, and IATF 16949 audits by preparing all documents concerned with the quality inspection process.
• Lead to review and Update Control Plan, Process Flow and FMEA for new Lesson learn.
Requirements
Qualification:
Formal Education
• Bachelor's or Master's Degree in Engineering.
Work Experience
• 1- 5 years experience in Automotive manufacturer or Electronics Part Manufacturer
Specific Qualification for Position:
• Customer Focus, Customer satisfaction management skills
• Be able to travel to meet customers for urgent problems.
• Knowledge of APQP, PPAP, IATF16949, ISO9001.
• Drive for result, good Communication, soft and conflict management skills.
• Speaking and writing skills in Chinese are an advantage.
• Fluent in English, both written and spoken.
• Proficient in using Microsoft Office.
• Strong observation, adaptability, and communication skills.