CRM & CSR Marketing (Manager)

Noble Development Public Company Limited

Noble Development Public Company Limited (Bangkok)

Bangkok, Thailand

In 1991, the company started with its first project, Noble Park, an introduction of a horizontal condominium which is the first in a chain of successes of noble’s unique philosophy. Followed the journey of success, Noble listed its shares on the stock exchange of Thailand in 1997 (Stock Quote: NOBLE). We Are Noble We do not build houses, we create homes. We set the new paradigm in property development, with our goal to enhance the living experience of each individual who becomes our clients.

About this position

The CRM & CSR Marketing Manager is responsible for creating and executing CRM strategies, managing marketing campaigns, and developing CSR programs that align with the company's values and objectives.

Responsibilities

• Create CRM strategy branded experience through marketing activities, and event to achieve a member development target.
• In charge of CRM planning and operations of assigned projects.
• Supporting team for planning, communicating, developing marketing campaign that generated from customer insight to deliver incremental sales volume and customer loyalty.
• To support team to initiate redemption program and manage CRM gifts for CRM activities.
• Prepare reports and create presentations to summary CRM weekly meeting.
• Responsible for team payment; PR, Invoice, Advance, and petty cash allocation process.
• Develop, execute CSR programs and initiatives aligned with the company's values and objectives.
• Creating partnerships with clients, employees, suppliers, charities, and other groups.
• Oversee the daily operations of the Contact Center team, ensuring high-quality customer service and satisfaction.
• Develop and implement processes and protocols for efficient and effective customer support.

Requirements

• Bachelor's Degree or higher in Marketing, Business Administration, or related fields.
• 5+ years of experience in CRM marketing (event base) & CSR, in real estate, department store or other related business.
• Enthusiastic, able to work under pressure, organized and good strong team player.
• Demonstrated autonomy and initiative.
• Demonstrated strength in problem solving and analytics and capable of driving insight to action.
• Ability to articulate with strong presentation skills.
• High level of competence with Microsoft Office suite (in particular, advanced Microsoft Excel and PowerPoint skills) is essential.