Service Operation Engineer
About this position
Responsibilities
• Collaborate with team members and managers of other departments to resolve problems
• Execution of change and enhancement strategy from Infrastructure & Service Operation Management
• Create and maintain information repository including user guides, FAQ’s, training materials and knowledgebase articles
• procedures (SOPs) and in conformance with established company service level agreements (SLAs)
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Perform root cause analysis of infrastructure problems and develop resolution plans. Work with the team to develop problem management and service improvement plans
• Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Offers innovative solutions that meet organization’s needs while remaining cost effective
• Owner of incident, support and escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
• Work Closely with security operations to maintain proper security posture
• Manage the day-to-day operations by monitoring system performance, configuration, maintenance and repair period.
Requirements
• Bachelor’s Degree in Computer Science/Engineering or equivalent experience.
• Basic knowledge on Microsoft Active Directory administration.
• Basic knowledge on LAN networking, VPN and TCP/IP.
• Knowledge of Microservice Architecture, API
• Experienced or Basic knowledge of Software Development Life cycle
• Able to Interpret/Read programming code and explain what it's doing
• Strong sense of troubleshooting, Finding root cause of problems
• Knowledge on Web Application, Database and Internet concepts and techniques.
• Have Linux System Administrator Experiences is preferred.