ข้อมูลบริษัท
Ngernturbo is a new consumer finance startup, established in late 2017, currently with 1,000 branches. Our management team are young and talented professionals, with the average age in their 30s, of which have an Ivy League or Master degree from abroad with extensive background in finance, including investment banking, and other related fields.
Our primary area of focus is the unbanked sector in Thailand. Those in the unbanked sector usually face difficulties in obtaining credit to finance their shops, their farms, or to meet short term liquidity needs. We aim to provide them credit and other financial products at a very reasonable rate and very generous payment terms. For those willing but unable to pay our debt, we will offer help within reasonable business boundaries for them to amend or defer our payments. We also give them financial advice for them to make it through. While popular among other lenders, liquidations will only be our last resort. We operate our business with great pride to provide financial assistance to those in need, enabling them to have better lives.
As a Non-Credit Operations Manager, you will support the Chief of Operations in overseeing the Non-Credit Operations Team, including Customer Service and Operations Audit. You'll provide both policy-related and technical support to your team, ensure their wellbeing, and promote a positive work environment. Additionally, you will track team performance to meet agreed service levels and objectives.
Responsibilities
• Lead the customer experience and operations audit teams to achieve OKRs, SLAs, and company policies, ensuring top-tier customer experiences and compliance.
• Manage manpower, resource allocation, and team dynamics, fostering a collaborative and efficient work environment.
• Identify and implement opportunities for efficiency, productivity, and cost reduction, and support training initiatives to ensure policy compliance.
• Conduct regular one-on-one sessions with team members and design user journeys for all customer interaction channels.
• Oversee complaint cases and create detailed reports for regulators, and define requirements for new projects or system implementations.
Requirements
• Bachelor’s degree in Business Administration, Finance, or a related field.
• 4 -7 years of experience in customer service, preferably in the financial services industry.
• Proven track record of leading and developing high-performing teams. Demonstrated ability to drive innovation and process improvement initiatives.
• Strong analytical skills, with a focus on data-driven decision-making and dashboard utilization.
• Ability to work under pressure. Proactive, eager to learn new things, self-starter with a can-do attitude, and extroverted energy.
• Excellent leadership, communication and problem-solving skills.
Benefits
Huneety A.I Salary Estimate
200,000 - 300,000 THB per month
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