Head of Collection and Recovery Management

Ngernturbo Co., Ltd. / บริษัท เงินเทอร์โบ จำกัด

Ngernturbo Co., Ltd. / บริษัท เงินเทอร์โบ จำกัด (Pak Kret)

Pak Kret

Nonthaburi, Thailand

ข้อมูลบริษัท Ngernturbo is a new consumer finance startup, established in late 2017, currently with 1,000 branches. Our management team are young and talented professionals, with the average age in their 30s, of which have an Ivy League or Master degree from abroad with extensive background in finance, including investment banking, and other related fields. Our primary area of focus is the unbanked sector in Thailand. Those in the unbanked sector usually face difficulties in obtaining credit to finance their shops, their farms, or to meet short term liquidity needs. We aim to provide them credit and other financial products at a very reasonable rate and very generous payment terms. For those willing but unable to pay our debt, we will offer help within reasonable business boundaries for them to amend or defer our payments. We also give them financial advice for them to make it through. While popular among other lenders, liquidations will only be our last resort. We operate our business with great pride to provide financial assistance to those in need, enabling them to have better lives.

About this position

Collection and Recovery Manager is responsible for Collection operations, focusing on backend debt collection and recovery improvement. You will involve foreclosed asset management, loan litigations and debt sales process. You are expected to have a good understanding about Debt Collections and be capable to initiate, lead, execute and apply Collection best practices to improve recovery and collection efficiency. In this role, you will be dealing with both internal and external parties and you need to ensure the smooth and effective operations in place. Candidate is expected to be able to lead and manage the Collection team independently with minimum supervision.

Responsibilities

• Proactively manage and monitor backend collection operations with the objective of achieving and exceeding collection targets at optimal cost
• Demonstrate a comprehensive understanding of how collections contributes to achieving overall business goals
• Drive the development and execution of collection strategies that maximize the productivity and effectiveness of collectors and therefore help to achieve and exceed collections targets
• Maximize the effectiveness and efficiency of the end to end litigation and execution processes for non-performing loans
• Manage the company's foreclosed assets process including collateral & stock management and remarketing in order to optimize sale price and asset turnover rate
• Maintain comprehensive collection management procedures to ensure the smooth and consistent execution of collection related processes across the organization
• Explore debt sales and outsourced debt collection opportunities to maximize debt recovery relative to cost
• Coordinate with external and internal stakeholders relating to collection e.g. Sales, Portfolio Management, Legal, IT
• Report and update senior management on collections performance. Escalate risks or opportunities to senior management in a timely fashion to avoid surprises and to deliver consistent performance
• Supervise and manage collection team including developing team’s capability and growth potential
• Ensure that processes and policies within the collections team comply with all relevant laws and regulations

Requirements

• Bachelor’s degree or higher in Business Administration, Economics or related fields
• 7-10 years of experience in collection from consumer finance, leasing, hire purchase or retail banking business
• Good analytical, logical and systematic thinking
• Excellent interpersonal communication and negotiation skill
• Ability to analyze data and metrics to drive performance.
• Solid understanding of contract law, debt collection laws, and related procedures
• Strong leadership skill and having experiences in manage the team