Sales Supervisor

Newlab+ Group (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

NEWLAB+ is a fast-growing FMCG company in Indonesia that focuses on beauty, health and wellness products. As a company we are eager to be the number one company within the industry category. The company was first established in September 2019 as the pioneer of teeth whitening kit in Indonesia. Within only two years' time, NEWLAB+ has launched more than 10 winning products and served more than 1 million customers nationwide. In 2023, SWA Magazine nominated NEWLAB+ as the 2nd Winner of Indonesia Best Selling Brand in Ecommerce Market 2023. Followed by the World Record Breaking given by MURI for "The Fastest Selling Collagen Drink for 5 Billion Rupiah" in 2 hours' time.

About this position

The Sales Supervisor is responsible for managing sales operations in the East area, ensuring that sales targets are met and the sales team is effectively trained and supported.

Responsibilities

• Manage sales operations within the East area coverage, including Jawa Timur, Bali, and Nusa Tenggara, reporting directly to the Regional Sales Manager.
• Break down sales targets for all sales representatives in the region and monitor their daily achievement.
• Develop and implement a distribution area mapping for each salesperson across the East area.
• Create and enforce daily visit schedules for sales representatives based on minimum standards.
• Monitor and evaluate the activities of the sales team within the assigned territories.
• Coordinate the sales team to improve performance and ensure sales targets are consistently met.
• Train and support the sales team in identifying, serving, and maintaining relationships with customers in the East area.
• Assist in resolving sales team issues, including accompanying them to address customer concerns in the region.
• Provide regular team sales reports (weekly, monthly, and yearly) specific to the East area performance to the Regional Sales Manager.
• Monitor sales performance and customer payments in the East area to ensure timely collections.
• Ensure pricing tiers are implemented correctly by sales representatives and distributors within the region.
• Oversee and implement promotions tailored to the East area's market needs, in alignment with Sales, Marketing, or Trade Marketing guidelines.
• Communicate information about new product sales to the team, focusing on strategies relevant to the East area's demographics.
• Control and enhance customer buying behavior in the region to increase repeat orders.
• Handle and manage key Pareto outlets in Jawa Timur, Bali, and Nusa Tenggara.
• Build and maintain strong relationships with customers and distributors within the East area.
• Oversee and assist in resolving distributor receivables in the region.
• Monitor competitor activities in Jawa Timur, Bali, and Nusa Tenggara and prepare monthly reports for management.
• Propose and execute sales strategies specifically tailored to the East area's market dynamics.
• Plan and execute promotional events in the East area to boost regional sales performance.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 3 years of experience in sales, with at least 1 year in a supervisory role.
• Proven track record of achieving and exceeding sales targets.
• Excellent leadership, communication, and interpersonal skills.
• Analytical mindset with proficiency in MS Excel and sales reporting tools.
• Ability to work independently and travel within the coverage area.
• Familiarity with FMCG, retail, or similar industries is an advantage.