IMS Customer Service Executive - New Product Development Import

Nestlé Thai (Pathum Wan)

Bangkok, Thailand

Nestlé is the world's leading Nutrition, Health and Wellness Company. Our mission of "Good food, Good life" is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. Nestlé is a people-inspired company; respect and trust are our greatest strengths. We place high value on the unique perspectives that people bring to our team which sharpens our performance and drives our business. We welcome all applicants without regard to race, religion or belief, national origin, disability, marital, sexual orientation or age. At Nestlé, We believe that the many different backgrounds, ways of thinking and cultural experiences of our people at every level of our business, makes for a richer workplace and gives us the insight and innovation to grow and continually delight our equally diverse consumers.

About this position

We're Nestle, the world's leading food and beverage company, contributing to Thailand's economy, society, and environment. Join us in delivering our purpose of 'unlocking the power of food to enhance quality of life for everyone, today and for generations to come'.

Responsibilities

• Manage IMS new product development projects for Finished and Semi-Finished Goods, ensuring adherence to IMS Best Practices for timely market supply and quality assurance.
• Act as the primary contact for project leadership, coordinating IMS new product development for TH Factories/Co-Packers and imports from Nestlé Affiliates, while providing guidance to internal and external stakeholders.
• Oversee project management for product launches, recipe and packaging changes, and sourcing modifications by evaluating risks and proposing solutions for revised launch dates.
• Ensure smooth transitions for renovated products and adjust timelines in collaboration with project owners.
• Collaborate with Zone SC to optimize production capacity based on analysis of resources and regulations for new inquiries/customers (NPD export only).
• Negotiate agreements between producing and receiving markets on manufacturing, legislation, quality, supply chain, and marketing matters from Product Brief completion to management approval before production.
• Ensure successful trial shipments with comprehensive reporting for new import/export products.

Requirements

• Bachelor Degree in International Business Management or related field; 3 years experience in Supply Chain and Customer Service.
• Understanding new product development and supply chain process.
• Law and Regulations including Announcement related to imported products i.e Customs, FDA, DFT, Excise Tax, TISI, etc.
• Advance Ruling Completion for all new imported products.
• Fast moving consumer goods (FMCG) industry experience would be a plus.
• Good English and Thai communication skills.
• Result and people oriented.