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Customer Facing Supply Chain Executive

Nestlé Thai
Nestlé Thai (Pathum Wan)
Bangkok, Thailand 🇹🇭
Nestlé Thai
Nestlé is the world's leading Nutrition, Health and Wellness Company. Our mission of "Good food, Good life" is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. Nestlé is a people-inspired company; respect and trust are our greatest strengths. We place high value on the unique perspectives that people bring to our team which sharpens our performance and drives our business. We welcome all applicants without regard to race, religion or belief, national origin, disability, marital, sexual orientation or age. At Nestlé, We believe that the many different backgrounds, ways of thinking and cultural experiences of our people at every level of our business, makes for a richer workplace and gives us the insight and innovation to grow and continually delight our equally diverse consumers.

About this position

We’re Nestle, We’re the biggest food and beverages company in the world who believe in “enhancing quality of life and contributing to a healthier future.” Join us and be part of Nestle to drive over 2,000 brands in 191 countries worldwide.

Responsibilities

• Own the Service Level metrics and drive cross-functional focus to improve performance.
• Understand and follow key customers' metrics, in order to identify and act to reduce gaps, agree priorities and targets with customers.
• Closely follow-up performance at the point of sales in collaboration with key customers, identify improvement opportunities inside and outside Nestlé.
• Leverage technologies to increase visibility on downstream performance.
• Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase satisfaction.
• Demonstrate the right customer centric behaviors (proactive, transparent, accountable, collaborative, reliable and resourceful) to drive a cross-functional focus on Customer satisfaction.
• Ensure Nestle Customer Experience by delivering a Consistent, Differentiated, and Business valuable experience to Customers (what customers will perceive from Nestlé).
• Organize and/or participate to customer satisfaction surveys to gather insight on performance and drive market action plans.
• Look for benchmarking opportunities with peer companies and industry bodies.
• Lead and develop the customer segmentation exercise in close coordination with Sales.
• Implement the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services.
• Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation.
• Ensure the proper long term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered.
• Ensure the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.

Requirements

• 3+ years of cross functional exposure across Supply Chain and/or Sales.
• Strong understanding of all areas of business functions across the organization.
• Sales exposure/experience required.
• Customer collaboration experience required.
• Strong leadership, team building, negotiation and collaboration skills.

Benefits

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month