Nespresso (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.
Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important.
To achieve this, we continuously strive for innovation. Our coffee experts look for the world’s most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale.
We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable Quality™ program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international.
The Coffee Bard at Emquatier, Nespresso, is responsible for providing personalized coffee recommendations, training colleagues, and enhancing customer experiences through education and engagement.
Responsibilities
• Provide "personalized coffee recommendations" to increase loyalty for new and fragile customers.
• Engaging in an informal, relaxed and conversational style which allows customer to exhibit their passion for coffee and inspiring customers to try something new and being generous with time and expertise.
• Regularly train colleagues on coffee, Nespresso value chain and the delivery of Nespresso unique tasting rituals.
• Organize and deliver Masterclasses along the week in the Boutique to provide customers with outstanding experiences around coffee.
• Educate customers and staff on Nespresso brand, products, services and sustainability commitment - with a strong focus on coffee and Nespresso coffee.
• Manage customers’ requests, objections and complaints.
• Contribute to the sales of the entire Nespresso portfolio available in the Boutique (coffee, machines, accessories, promotions and services) and maximize the value of purchase proactively (via upselling & cross-selling).
Requirements
• Experience in coffee industry is a plus.
• Experience in direct customer sales of premium products and services at least 3 years.
• Proven track record of developing sales and strong customer relationships.
• Good command of both written and spoken English.
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