Junior Customer Service and Control Room - Chinese Speaking

MuvMi (Phaya Thai)

Bangkok, Thailand

Mobilize cities with more affordable, cleaner, and safer solution. Our solution is an on-demand microtransit that is half the price of other ride-hailing through sharing. We use electric vehicles designed specifically for sharing (design-patented), as well as dynamic-route sharing that helps reducing operating cost by 30%. We have served 4,000,000+ passengers with 350+ EVs and this is just the beginning. We are shaping the future of mobility, so join us to scale the impact!

About this position

Come and challenge yourself, get great responsibilities, work with other talented people. If you want to challenge and discover yourself, while making positive impacts, join us. We are expanding rapidly and looking for a champion to shape MuvMi together. With our fast-growing pace, you can progress quickly (we mean compensation, responsibilities, and impact) and move to the next position within 1-2 years, if you are ready, willing, and able.

Responsibilities

Your main responsibilities will include (60% MuvMi, 40% Tuk Tuk Hop and others), but not limited to:
• Control and manage all services provided by MuvMi to be in accordance with service standards.
• Communicate with our customers through emails, phone calls (if needed)
• Connect Partner and/or client with the Business team.
• Greet and manage our Tuk Tuk Hop customers and private tour
• Having emotional effectiveness (e,g., be polite, and be rational) in communications with both drivers and customers.
• Coordinate and support drivers, customers, and relevant teams to ensure smooth and timely service.
• Control and coordinate with the on-site teams to provide services orderly and smoothly.
• Able to control and coordinate other tasks as needed.
• Coordinate to improve and develop systems for greater efficiency.
• Support the work of our Hero (i.e. drivers) to provide service to both B2B and B2C customers according to the standards.
• Able to work in shifts (e.g., 6:30 - 15:30, 10:30 - 19:30, 13:30 - 22:30 – but not limited to)
• Capable of addressing ad-hoc issues promptly and efficiently, while adhering to operational standards.

Requirements

• Bachelor’s Degree or Higher.
• Fresh graduates are welcome.
• Experience in hospitality or/and tour agencies would be an advantage.
• Able to work in shifts.
• Systematic thinking. Enjoy troubleshooting.
• Enjoys challenges and embraces change. Adaptable to diverse work environments.
• Service minded, well-organized, and detail-oriented. Being comfortable with numbers is a plus
• Able to communicate in English is strongly preferable.