บริษัท เมืองไทย แคปปิตอล จำกัด (มหาชน)-Muangthai Capital Public Company Limited (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Muangthai Capital Public Company Limited is the largest Micro Finance company in Thailand, with accounts of more than 3,000,000 clients across the nation. We were found in 1992 in Phitsanulok and currently have more than 4,800 branches with a plan to expand to over 6,500 by 2023. Our products are such as motorcycle title loan, vehicle title loan, land title loan, personal loan, and latest nano finance.
MTC’s recruitment policy is to hire staff of the highest caliber, on as wide a geographical basis as possible. Our core values articulate what we care about most. They help us become a better Micro Finance company for the people of Thailand.
*IMPACT - We care to improve living standard of our clients.
*INTEGRITY – We do what is right.
*RESPECT- We care for our people, our clients, our partners, and our planet.
*TEAMWORK – We work together to achieve our goals.
*INNOVATION – We learn and adapt to find better ways of doing things.
The Customer Service Quality Control Manager is responsible for overseeing and managing operational processes across all customer service touchpoints to ensure service quality aligns with established standards.
Responsibilities
• Oversee and manage operational processes across all customer service touchpoints to ensure service quality aligns with established standards.
• Administer the knowledge management center to ensure accuracy and up-to-date information, while monitoring real-time workload anomalies throughout the day.
• Analyze quantitative and qualitative statistical data to recommend strategies, methods, or new systems that enhance the company’s service delivery.
• Develop team workflows to enable effective performance and track outcomes to ensure operational efficiency.
Requirements
• Master's degree in any field
• Excellent English proficiency (TOEFL paper 600, TOEFL CBT 245, TOEFL iBT 100, IELTS 7.5, TOEIC 800)
• Experience in customer experience, business development, business planning, business process improvement, project management, or customer journey design
• Strong analytical skills, data-driven mindset, innovative thinking, negotiation skills, creativity, productivity, strategic thinking, and design thinking
Benefits
Huneety A.I Salary Estimate
52,000 - 86,000 THB per month
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