Warranty and Claims Specialist

MSX International (Thailand) (Bang Rak, Bangkok City, Thailand)

Bangkok, Thailand

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.

About this position

This full-time Warranty and Claims Specialist role is an excellent opportunity to join the MSX International Limited team in Bangkok. As a Warranty and Claims Specialist, you will be responsible for processing and managing warranty and claims for one of our automotive clients.

Responsibilities

• Assess and authorize Warranty & Service/Extended online manual claim assessments and claim authorizations based on client's rules and guidelines
• Monitor and approve warranty claim requests and monitor pay-out values
• Monitor and approve special claim requests
• Monitor incoming claim requests via SAP on-line systems
• Maintain communication with various client internal personnel and provide status reports when and where necessary on relevant warranty matters
• Make system modifications for new vehicle registration dates
• Receive revise request from authorized dealers on mileage
• Conduct CS-related activities, payment control and creation of the monitoring report
• Data input of the Service order and payment control
• Response to the IDS inquiry from the authorized dealer
• Support the team with various administrative duties, such as Warranty Parts Return, responding to authorized dealer requests and enquiries
• Monitor IDS inquiries from authorized dealers.
• Respond to authorized dealer enquiries specific to warranty & Service claims
• Support authorized dealer enquiries with modifications to warranty & Service claims
• Provide explanations to authorized dealers on claim approval & non-approval judgements
• Respond to and support authorized dealer enquiries with special campaign information
• Coordinate with internal client counterparts regarding specific decisions and trends on special warranty claims

Requirements

• Minimum of 3 years of experience in warranty claims management, automotive service, or a related field.
• Experience with automotive warranty systems, preferably SAP online systems, is a significant advantage
• Strong understanding of automotive warranty processes, terms, and conditions.
• Familiarity with SAP Warranty systems and claims management.
• Proficiency in monitoring, evaluating, and authorizing warranty claims based on specific guidelines.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint)
• Excellent analytical skills with attention to detail to ensure accurate claim assessments and approvals.
• Strong written and verbal communication skills to interact effectively with authorized dealers.