Ecommerce Manager

MR D.I.Y. (Thailand) (Bang Na, Bangkok City, Thailand)

Bangkok, Thailand

MR. D.I.Y. Holding (Thailand) Public Company Limited is a leading home improvement retailer with the largest number of stores in Thailand. Founded in 2016, MR. D.I.Y. has rapidly expanded its presence, with over 800 stores in 74 provinces across the country with the dedication to making a positive difference in the lives of its valued customers by offering convenience at all of its stores nationwide. MR. D.I.Y. ensures a wide range of products that optimize excellence in quality while providing value for money. The company remains true to its guiding principle: “ALWAYS LOW PRICES

About this position

The Ecommerce Manager will oversee the company's eCommerce platform, ensuring its functionality, usability, and performance while managing product listings and analyzing customer behavior to enhance the online shopping experience.

Responsibilities

• Manage the company's eCommerce platform (company website and marketplace channels) to ensure functionality, usability, and overall performance.
• Manage product listings, text, and photography to ensure accuracy and attractiveness.
• Analyze website traffic and customer behavior data to find opportunities for improvement.
• Optimize the online shopping experience to decrease cart abandonment and increase consumer satisfaction.
• Use SEO, SEM, email marketing, social media, and other online marketing strategies wisely.
• Monitor and report on the effectiveness of digital marketing campaigns.
• To guarantee that orders are fulfilled smoothly, coordinate with the inventory and logistics departments.
• Track and analyze eCommerce metrics and KPIs (Key Performance Indicators) to assess performance and identify opportunities for improvement.
• Prepare regular reports on eCommerce sales performance, trends, and insights.
• Collaborate with web developers, designers, and content creators to enhance website functionality and the user experience.
• Any other ad-hoc duties assigned by the superior.

Requirements

• Bachelor’s degree in marketing, business administration, or a related field.
• Proven experience as an eCommerce manager or in a similar role, preferably in the retail industry.
• Strong understanding of e-commerce best practices and trends.
• Proficient in using eCommerce platforms, marketplaces, CMS, and analytics tools.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills in English.