Fulfillment Supervisor

About this position

Responsibilities

• Supervise and coordinate the activities of fulfillment associates, including assigning tasks and monitoring performance.
• Provide training, guidance, and support to team members to enhance their skills and productivity.
• Oversee the picking, packing, and shipping of orders to ensure timely and accurate fulfillment.
• Ensure that all orders are fulfilled in compliance with quality standards and customer specifications.
• Implement best practices to improve the efficiency of order processing operations.
• Identify opportunities for process improvements and efficiencies within the fulfillment operation.
• Collaborate with management to implement changes that enhance productivity and service levels.
• Monitor inventory levels and assist with inventory audits to ensure accurate stock counts.
• Collaborate with the warehouse team to replenish stock as needed.
• Generate reports on fulfillment metrics, including order accuracy, processing times, and labor efficiency.
• Analyze data and provide insights to support management decision-making.

Requirements

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field preferred.
• Proven experience in fulfillment for 3-5 years.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.