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Customer Service / งาน Call Center งานบริการลูกค้า

Mizuhada Group Co., Ltd.
Mizuhada Group Co., Ltd. (Bangkok)
71 Soi Yen Chit 6, Thung Wat Don
10120, Sathon
Bangkok, Thailand 🇹🇭
Mizuhada Group Co., Ltd.
Mizuhada is committed to enhancing your beauty and well-being with products that prioritize quality and affordability. Our skincare line, MizuMi, rejuvenates and protects your skin with nature-inspired formulas. Bomi, our supplement collection, nurtures your health from the inside out. — All at a price that fits your lifestyle.

About this position

The Customer Service / Call Center position involves responding to customer inquiries and ensuring satisfaction through effective communication and problem-solving.

Responsibilities

• Respond promptly and professionally to customer inquiries, concerns, and requests through various channels, including email, chat, and phone.
• Communicate product information, promotions, and company policies clearly and effectively to customers.
• Assist customers with order placement, tracking, modifications, cancellations, and returns. Ensure accurate and timely processing of orders.
• Address customer issues and complaints effectively, finding appropriate solutions to ensure customer satisfaction.
• Gather and analyze customer feedback, identifying trends and areas for improvement. Share insights with relevant teams to enhance the overall customer experience.
• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.

Requirements

• Previous experience in customer service, preferably in an e-commerce or retail environment.
• Strong communication skills, both written and verbal.
• Problem-solving and conflict resolution abilities.
• Familiarity with e-commerce platforms, order management systems, and customer relationship management (CRM) tools.