Service Engineer / Customer Claim Engineer ( Welcome Fresh Grad )

Mitsubishi Heavy Industries - Mahajak Air Conditioner

Mitsubishi Heavy Industries - Mahajak Air Conditioner (Lat Krabang)

Bangkok, Thailand

Mitsubishi Heavy Industries - Mahajak Air Conditioners Co., Ltd. or MACO is one of leaders in Thailand's airconditioning industry. The company was established on September 22, 1988 in Lad Krabang Industrial Estate and all under a joint venture between Mitsubishi Heavy Industries, Ltd., Japan, a leading, world-class engineering concern, and Mahajak Group, a successful company with multifaceted business interests in Thailand.

About this position

We are seeking a talented Service Engineer / Customer Claim Engineer to join our dynamic team at Mitsubishi Heavy Industries - Mahajak Air Conditioners Co., Ltd. in Lat Krabang, Bangkok. As a Service Engineer, you will play a key role in providing high-quality technical support and addressing customer concerns to ensure the smooth operation of our industry-leading air conditioning systems.

Responsibilities

• Conducting on-site inspections, troubleshooting, and maintenance of air conditioning systems to identify and resolve issues
• Responding to customer inquiries and complaints, and providing prompt and effective solutions
• Collaborating with the product development team to provide feedback and recommendations for product improvements
• Maintaining detailed records of service activities and customer interactions
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry best practices

Requirements

• Bachelor's degree in Electronic, Electrical Engineering or a related field
• Strong technical knowledge and hands-on experience in the installation, maintenance, and repair of air conditioning systems
• Excellent problem-solving and critical-thinking skills to quickly diagnose and resolve complex issues
• Outstanding customer service orientation and the ability to communicate effectively with customers
• Willingness to learn and adapt to new technologies and industry developments
• Ability to work independently as well as collaboratively in a team environment