Field Service Engineer

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The Field Service Engineer is responsible for addressing market quality issues, providing customer support, organizing quality meetings, and analyzing field data to identify trends and opportunities for improvement.

Responsibilities

• Market Quality Responsibility: Taking care for market quality issues as assigned (Overseas or Domestic)
• Customer Support: Provide technical support and solutions for all quality-related issues raised by customers in the after-sales service
• Quality Meetings: Organize and conduct quality meetings to address and resolve field issues effectively
• Field Data Analysis: Collect, Analyze field data to identify trends, Root causes, and reach opportunities for improvement

Requirements

• Bachelor's degree in Engineering (Related field)
• Skills in statistical data analysis or proficiency in relevant tools, such as Power BI or Excel VBA
• Experience in customer service or after-sales support
• Proficiency in English, including speaking, reading, and writing
• Ability to create detailed reports and deliver clear presentations
• Strong negotiation skills and the ability to build positive relationships with customers
• Flexibility in working hours and willingness to travel Domestic or Overseas as required