Warranty Specialist
MGC-Asia (MRT Lat Phrao 83, Mahat Thai)
Bangkok,
Thailand
MGC-Asia is the leading automotive retailer and service provider, with the great variety of business portfolio. The company is established for two decades in Thailand and now growing its business in ASEAN market. There are more than 10 subsidiary companies under MGC (Asia) such as:
• Millennium Auto, authorized dealer of BMW, MINI and BMW Motorrad
• Rolls-Royce Motor Cars Bangkok, authorized dealer and sole importer of Rolls-Royce
• Summit Honda, authorized dealer of Honda cars
• Master Car Rental (MCR), premium long-term and short-term car rental services, a master licensee of SIXT (the global car rental franchise from Germany) in 7 South East Asia countries
• Master Motor Services (MMS), a complete car maintenance service center under the MMS-Bosch Car Service brand specially serves vehicles out of warranty.
• HowdenMaxi Insurance Broker, a leading insurance consultant which provides professional insurance services covering a variety of products
• Master Automotive Training (MAT), a state-of-the-art training center equipped with the technology and personnel to meet every pre-requisite of automotive retailing education
• i24, an Information Technology, Data Center, Digital Business and Call Center for the automotive industry
• MGC Marine (Asia), authorized dealer and sole importer of Azimut Yachts and ChrisCraft Boats
Brand partners
• Aston Martin Bangkok, authorized dealer and sole importer of Aston Martin
• Belfort Automobile, sole importer of Peugeot and Jeep cars
• Lion Automobile, authorized dealer of Peugeot and Jeep cars
About this position
The Warranty Specialist is responsible for managing warranty claims, improving warranty processes, and ensuring compliance with manufacturer policies.
Responsibilities
• Assesses and submits warranty claims to manufacturer and reconciles accordingly.
• Develop, oversee and continually improve the warranty administration processes of the dealer.
• Conduct warranty audit to the dealer.
• Support and train dealers in warranty service process.
• Communicate Peugeot & Jeep Warranty Policies and Procedures to all dealers and updated annually.
• Develop and circulate information, recalls and literature for new warranty regulations introduced by manufacturer.
• Investigate and query unsettled claims and follow up on payment of outstanding claims with manufacturer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Provide feedback to everyone concerned about why claims are returned.
• Conduct warranty audit to the dealer and arrange for parts to be shipped to the factory or to be scrapped.
• Report result of every dealer warranty audit.
• Support new dealer set-up in all topics relevant to warranty.
• Ensure compliance of the dealers to the Peugeot & Jeep aftersales standards.
• Prepare the paid claims list and inform to all dealers.
• Verify monthly Warranty Global concern report and control warranty expenses.
Requirements
• วุฒิการศึกษาปริญญาตรีขึ้นไป technical of engineering.
• มีประสบการณ์ warranty.
