Business Analyst - Subsidiary Company

MFEC Public Company Limited (Chatuchak)

Bangkok, Thailand

MFEC Public Company Limited (PCL) established in 1997, positioned as a premier IT service provider specializing in network computing and e-business, serving mainly large enterprise customers and industry leaders in both government and private sectors. Our services range from IT consulting, custom design and development, training and after sales services of the solution sets including hardware & software infrastructures, network equipment and services, software package customization & enhancement, and custom software development. Services are tailored to specific user requirements for their unique business needs.

About this position

We are looking for a Business Analyst who will be working alongside a dedicated Product Owner and cross-functional teams to ensure our products meet user needs, business goals, and technical requirements.

Responsibilities

• Collaborate with the Product Owner, business stakeholders, and domain experts to gather, analyze, and document product requirements.
• Support product discovery by assisting in user interviews, competitor research, and data analysis, synthesizing findings to refine product features.
• Work closely with the Product Owner to maintain a well-prioritized product backlog, ensuring user stories are clearly defined and ready for development.
• Document current and future-state business processes, identifying gaps and improvement opportunities.
• Facilitate sprint planning sessions, and requirement review meetings to align stakeholders and foster productive discussions.
• Assist in acceptance testing by verifying that delivered increments meet defined acceptance criteria, and monitor product performance to inform iterative improvements.

Requirements

• Minimum 3 years of experience as a Business Analyst, ideally in travel, e-commerce, transportation, or related technology domains.
• Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable user stories.
• Excellent verbal and written communication skills in Thai and English, with an ability to articulate business needs and technical concepts to diverse audiences.
• Experience working in an Agile environment and proficiency with requirements tracking and project management tools.
• A collaborative mindset and adaptability to work seamlessly across cross-functional teams.
• Familiarity with travel tech trends and transportation booking ecosystems is a plus.