Depot and Calibration Service

Mettler Toledo (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

METTLER TOLEDO is a leading brand for Weighing instruments, Analytical instruments, Production scales & weighing solutions, Process Analysis instruments, and Product Inspection equipments. We are the world’s largest manufacturer and marketer of weighing application.

About this position

Depot & Calibration Service Assistant is responsible for handling calibration equipment enrollment activities, planning, prioritizing, scheduling, and coordinating with the in-shop calibrator team. The role involves diagnosing customer issues, troubleshooting non-technical issues, and escalating technical problems to the appropriate in-shop team when necessary.

Responsibilities

Responsibilities:
• Arrang calibration orders by scheduling jobs to calibrators.
• Support and prepare job sheets, calibration certificates, and any specific requests from customers when the job have completed.
• Contact to customers to make delivery appointments.
• Maintain clear, professional, and empathetic communication with customers throughout the support process.
• Provide regular updates to customers regarding the status of their inquiries or issues.

Requirements

Qualifications:
• Bachelor’s degree in Business Administrative or any fields.
• Minimum 1 year of experience in Administrative.
• Good communication skills both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Customer-centric approach with a commitment to providing high-quality service.
• Ability to work independently and collaboratively in a fast-paced environment.