Application Engineer (Hotline) for Laboratory Division

Mettler Toledo (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

METTLER TOLEDO is a leading brand for Weighing instruments, Analytical instruments, Production scales & weighing solutions, Process Analysis instruments, and Product Inspection equipments. We are the world’s largest manufacturer and marketer of weighing application.

About this position

Mettler Toledo is a global leader in precision instruments and services, seeking an Application Engineer (Hotline) for their Laboratory Division to provide customer support and technical assistance.

Responsibilities

Responsibilities:
• Hotline customer support in term of Analytical instrument troubleshoot, application, chemical reaction.
• Online support, training and seminar.
• Manage claim process via QN and internal cooperation.
• Support sales in term of application, chemical reaction and offer suitable instrument for customer.
• Consulting, solving problem and suggestion for laboratory instrument for online.
• Develop, improve project and finalize before handover to the customer.
• Being able to work under high pressure.

Requirements

Qualifications:
• Bachelor or Master’s degree in Science, Chemistry is preferable.
• Experience in technical support 1-3 years in Analytical Instrument are preferable.
• Excellence in communication and presentation skills and logical thinking skills.
• Have a good decision and negotiation skills.
• Self-motivated, energetic and enthusiastic character.
• English communication is required.
• Able to use computer especially MS Office, Window, Internet, IT knowledge is advantage (cloud, network, database).
• Able to travel both of upcountry and oversea.
• Have an own car with valid driving license.