Sales & Service Strategy Analyst

Metro Machinery Co., Ltd. (Phra Khanong)

Bangkok, Thailand

Metro Machinery Group of Companies was founded by the Burapachaisri family which has more than 46 years of experience in the heavy equipment, engine and foundry businesses. Established as the sole authorized Caterpillar dealer of Thailand in 1977, Metro Machinery Company Limited (MMC) is the group’s largest company today with 35 branches and over 920 highly trained personnel. Together with our subsidiary companies in Thailand, China, Cambodia, and Laos, we offer Caterpillar’s world-leading innovations and advanced technologies through our services and wide-ranging product lines in heavy machinery, engine, construction, mining, material handling, agriculture, forestry, petroleum, marine and power generation industries.

About this position

Due to rapid growth in our company, we need high-potential people to make impact in our sales and service process and business. Metro Machinery aims to develop our people by providing opportunities to develop their skill sets in various areas of Marketing, Finance and Accounting, Credit Analysis, Parts & Service, Product Support, Product Knowledge, Sales and After Sales Service, IT, Human Resources Management and Development, etc.

Responsibilities

• Analyze sales and service performance data to track key metrics, identify trends, and uncover opportunities for improvement in both sales and customer service operations
• Work with sales and service teams to identify bottlenecks, inefficiencies, and process gaps, recommending strategies to streamline workflows and improve operational performance
• Develop and implement initiatives to improve efficiency, reduce costs, and enhance the customer experience through better sales and service processes
• Provide strategic insights and data-driven recommendations to senior leadership, supporting decision-making in sales and service planning
• Assist in forecasting sales and service demands based on data analysis, helping teams plan resources and anticipate shifts in customer needs
• Create and present reports and dashboards to management, summarizing performance trends, insights, and progress toward achieving sales and service goals
• Collaborate with marketing, product, and operations teams to align strategies across the organization, ensuring that sales and service efforts support overall business objectives

Requirements

• 3+ years of experience in a strategic analysis, operations, or business analytics role, ideally in a sales or service-related environment
• Bachelor’s degree or higher in Business, Marketing or related field, Electrical or Mechanical Engineering is a plus
• Experience working with CRM tools, service management systems, and data analysis platforms (e.g., Power BI, Excel) is preferable
• Solid understanding of sales strategies and customer service operations, with the ability to analyze and optimize both
• Excellent communication skills, both written and verbal, with the ability to present findings to senior management and cross-functional teams
• Good command of English both spoken and written