Service Inside Sales Rep

Medtronic (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives.

About this position

At Medtronic, the Service Inside Sales Representative plays a crucial role in driving sales through lead generation, relationship building, and deal closing, while ensuring compliance with company guidelines.

Responsibilities

• Meet Revenue and Attach Rate targets.
• Source new sales opportunities through inbound lead follow-up and outbound calls and emails.
• Creates customer sales quotes & participate in contract negotiations (within approved pricing parameters) with field employees, external customers, & hospital buying groups with minimal supervisory involvement. Ensure the product sales team is updated on significant customer related issues regarding service and brainstorm solutions, possibly involving other Medtronic businesses, as appropriate.
• Administer, extend and negotiate standard and nonstandard contracts including completing the red-line/editing process to meet customer specifications, and partnering with Legal where appropriate.
• Collaborate with Sales Management in forecasting monthly and quarterly sales and in long term funnel management. Regularly update and maintain opportunities to reflect their point in the sales stage.
• Develop creative service and/or pricing solutions to complex hospital scenarios.
• Collaborate cross-functionally to determine annual list prices, improvements to service offerings, sales tools, and other pertinent issues involving service revenue.
• Maintain customer files, complete and accurate information in databases. Review and confirm customer purchase orders and prepare them for order entry.
• All activities must be performed in compliance with the Quality System.

Requirements

• Bachelor’s Degree and 3+ years negotiating service contracts with current or potential customers or working in a hospital contracting department. Preferably with Medical technology product/ service sales background.
• Proactive Customer focus: enjoys being on the phone, pro-actively searching for information needed to service customers.
• Excellent communication skills – both oral and written.
• Ability to analyze and negotiate complex, large value service agreement contracts.
• Strong organization skills & able to effectively prioritize daily work demands with high attention to detail.
• Responsive, confident problem solver.
• Willingness to work in a team environment including working in a matrix organization with a high sense of urgency.
• Experience with SalesForce.com, SAP & Excel.