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Reservations Manager - Marriott Executive Apartments Sukhumvit 50&101

Marriott Executive Apartments
Marriott Executive Apartments (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Marriott Executive Apartments
Introduced in 1997 to the Marriott International portfolio, Marriott Executive Apartments is the company’s only corporate apartment brand designed to provide upscale residential living. Personalized service and the assurance of a Marriott experience allow guests to achieve what they need to in an environment that has all of the comforts of home. Marriott Executive Apartments provide the space, ambience and privacy of residential living – an apartment with a separate bedroom, technology and work space for productivity, full kitchens, and laundry facilities. Each property is influenced by local design elements and features state-of-the-art facilities and technology. Hotel services include on-site access to food and beverage, concierge and housekeeping service, and fitness facilities to support life’s routines. Regular social functions with staff and other guests allow expat residents to meet others and to more easily settle into their new surroundings. Marriott Executive Apartments properties consist of studio, one-bedroom, two-bedroom and three-bedroom apartments, and are all located internationally (outside of North America). They are designed for executive expats staying 30 or more nights, usually on a temporary assignment or relocation.

About this position

Oversee accuracy of room blocks, reservations, and group market codes while ensuring excellent guest service and adherence to company policies.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and/or culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests.
• Set-up proper billing accounts according to Accounting policies.
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
• Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

Benefits

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Huneety A.I Salary Estimate
70,000 - 150,000 THB per month