Technical Service Engineer (Rayong)

Markem-Imaje (Rayong, Rayong, Thailand)

Rayong, Thailand

Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. We offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with us to help them unlock the power of information in codes.  With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe and engage their consumers. This is intelligence, beyond the mark. With decades of proven hardware and software expertise provided through the most extensive global network, we deliver sustainable solutions that add value at every stage of the product journey. Our commitment to continuous customer-driven innovation empowers our customers with cutting-edge technology, actionable data and real-time business intelligence to build connected and safe supply chains.

About this position

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. The Technical Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

Responsibilities

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

Requirements

• Good technical knowledge and skills on the Company’s products and services.
• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Good organizational skills and ability to set priorities and manage time effectively.
• Good level of customer relationship management skills.
• Good communication, analytical, critical thinking and problem solving skills.
• Customer-oriented, personable and a team player.
• Minimum Diploma in Mechanical, Electrical or Electronic Engineering.
• Minimum 5 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.