Customer Care Supervisor
Markem-Imaje
Thailand | Bangkok
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Last updated 3 days ago
6 jobs
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List of jobs found:
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Senior Technical Service Engineer
Markem-Imaje
Thailand | Rayong
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Last updated 6 days ago
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Customer Service & Sales Operation Specialist
Markem-Imaje
Thailand | Bangkok
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Last updated 6 days ago
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Customer Service Supervisor
Markem-Imaje
Thailand | Bangkok
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Last updated 3 weeks ago
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Senior Sales Engineer/รุ่นพี่ซัลลาสวิศวกรรม
Markem-Imaje
Thailand | Bangkok
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Last updated 4 weeks ago
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Senior Sales Engineer/รุ่นพี่ซัลลาสวิศวกรรม
Markem-Imaje
Thailand | Songkhla
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Last updated 1 month ago
Customer Care Supervisor
Markem-Imaje (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. We offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with us to help them unlock the power of information in codes.
With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe and engage their consumers. This is intelligence, beyond the mark.
With decades of proven hardware and software expertise provided through the most extensive global network, we deliver sustainable solutions that add value at every stage of the product journey. Our commitment to continuous customer-driven innovation empowers our customers with cutting-edge technology, actionable data and real-time business intelligence to build connected and safe supply chains.
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Job function:
Customer Service
Industries:
Manufacturing and Production
About this position
Responsibilities
• CRM & Service contract conversion
• Lead and manage the conversion of CRM data into actionable service contracts and orders.
• Oversee the transition from CPQ (Configure, Price, Quote) quotes to SAP orders, ensuring accuracy in order entry and billing processes.
• Monitor and optimize the service contract lifecycle from initial creation to final billing, ensuring all contractual obligations are met.
• Collaborate with sales and service teams to ensure alignment between customer requirements and service contract terms.
• Handle vendor master data and office administration as per assigned.
• Operational efficiency
• Assist the Customer Care Manager in improving daily operations, including process improvements and reducing redundant tasks.
• To provide guidance/ coaching to team as SAP and SF super users roll.
• Coordinate with cross-functional teams to resolve operational issues and enhance overall service delivery.
Requirements
• Bachelor’s Degree in Business Administration, Supply Chain Management discipline or equivalent years of practical relevant experience.
• Proven minimum 6 years of experience in a customer care or related role, preferably in OEM environment.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in CRM systems (e.g., Salesforce), ERP software (e.g., SAP) and MS office.
• Proven track record of managing customer service operations and driving process improvements.
• Strong problem-solving and critical thinking abilities.
• Dynamic team player and high agility.
Benefits
Huneety A.I Salary Estimate
52,000 - 86,000 THB per month
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About Markem-Imaje
Markem-Imaje, a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. We offer the industry’s most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with us to help them unlock the power of information in codes. With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe and engage their consumers. This is intelligence, beyond the mark. With decades of proven hardware and software expertise provided through the most extensive global network, we deliver sustainable solutions that add value at every stage of the product journey. Our commitment to continuous customer-driven innovation empowers our customers with cutting-edge technology, actionable data and real-time business intelligence to build connected and safe supply chains.