Back to job search

Director of Spa and Wellness

Mandarin Oriental Hotel Group (Thailand)
Mandarin Oriental Hotel Group (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Mandarin Oriental Hotel Group (Thailand)
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.

About this position

As a Director of Spa and Wellness, you are reporting directly to our Hotel Manager, you will be part of the leadership team and manage the day-to-day smooth running of the Spa department. Your role will be crucial in driving the Spa performance, maintaining its prestigious reputation, and ensuring its continued success in a competitive market.

Responsibilities

• Develop and execute the overall strategy and vision for spa and wellness operation.
• Prepare and manage the spa’s financial budget, including revenue generation and cost control.
• Analyze financial data and implement strategies to maximize profitability.
• Monitor sales targets and implement marketing strategies to promote the spa and wellness services.
• Ensure the highest level of customer satisfaction through quality control of services, treatments, and facilities.
• Handle guest complaints or issues with professionalism and ensure prompt resolution.
• Develop and oversee wellness programs and packages tailored to guest needs.
• Recruit, train, and retain skilled colleagues, ensuring they are well-equipped to deliver high-quality services.
• Develop training programs to enhance colleague skills in service delivery and customer relations.
• Foster a positive work environment to promote colleague retention and motivation.
• Ensure that all spa and wellness operations comply with health and safety regulations.
• Innovate and develop new spa treatments, wellness programs, and product lines.
• Stay up-to-date with industry trends and incorporate the latest wellness practices.
• Collaborate with the marketing team to create promotions, packages, and advertising strategies to drive spa demands.

Requirements

• Advanced certifications in Holistic Wellness, Therapeutic Practices, or Fitness and Wellness programs can be an advantage.
• Minimum of 5-10 years of experience in the spa, wellness, or hospitality industry.
• Proven experience in a management or leadership position, preferably as a Spa or Wellness Director.
• Experience with budget management, financial reporting, and revenue generation strategies.
• Knowledge of spa treatments, therapies, fitness programs, and wellness trends.
• Excellent communication and interpersonal skills to effectively build and maintain guest relationships.
• Strategic thinking and analytical skills to develop and implement successful Spa strategies.
• Familiarity with the Bangkok market and its key players in the hospitality sector is an advantage.
• Adaptable and able to thrive in a fast-paced and dynamic environment.
• Fluency in English is required. Proficiency in Thai or other languages relevant to the market would be beneficial.