Operation Admin

MAKEIO CO., LTD. (Pathum Wan)

Bangkok, Thailand

MAKEiO is leading in electric micro mobility in Thailand. We own the well-known brand e.g. MONOWHEEL who is the sole distributor of Segway-Ninebot and DYU in Thailand.

About this position

In this role, you'll have the opportunity to work on various administrative tasks, either focusing on one specific area or multiple areas combined. To keep your work engaging and dynamic, we will rotate you through different administrative tasks that you haven't experienced before. This approach ensures that you stay motivated and continue to develop your skills in a variety of areas.

Responsibilities

The administrative tasks include the following:
• Operate and manage the logistics and product delivery operations.
• Address and resolve any logistical issues that may arise during transportation or delivery.
• Provide customer support through face-to-face interactions and online chat platforms.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Work closely with the sales and marketing teams to ensure a seamless customer experience.
• Prepare repairs goods, spare parts, and equipment to make sure that technicians can work with maximum efficiency.
• Monitor repair work to be able to meet daily targets.
• Take responsibility and maintain orderliness and cleanliness in the technician room zone e.g. doing 5S activity.
• Responsible for receiving-dispatching products and collecting data to the system.
• Take care of picking, packing, labeling and storing products into the warehouse.
• Manage product storage areas for maximum benefit and keep them clean, neat, and safe.

Requirements

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Prior experiences in logistics operations and/or customer service will be beneficial.
• Fluent in both written and spoken Thai, with the ability to communicate effectively in English.
• Strong organizational and multitasking abilities with attention to detail.
• Problem-solving mindset with the ability to make sound decisions under pressure.
• Proficient in using MS Office and other relevant software.