Operation Admin (Customer Support)

MAKEIO CO., LTD. (Pathum Wan)

Bangkok, Thailand

MAKEiO is leading in electric micro mobility in Thailand. We own the well-known brand e.g. MONOWHEEL who is the sole distributor of Segway-Ninebot and DYU in Thailand.

About this position

This role focuses on providing exceptional customer support and ensuring smooth operations across various administrative tasks. You will also support international customers and ensure seamless coordination across different regions.

Responsibilities

• Provide customer support through face-to-face interactions, online chat platforms, email, and phone calls.
• Handle inquiries, complaints, and feedback from both domestic and international customers professionally and efficiently.
• Collaborate with sales and marketing teams to enhance the customer journey and address region-specific requirements.
• Translate and communicate product-related documents or information for international customers when necessary.
• Monitor and follow up on repair progress to meet daily targets.
• Assist with coordinating repair services for international customers when required.

Requirements

• Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
• Prior experience in customer service, or international customer support is an advantage.
• Fluent in written and spoken Thai, with strong English communication skills. Additional language skills are a plus.
• Problem-solving mindset with the ability to make decisions under pressure.