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Customer Support Supervisor (หัวหน้าทีมบริการลูกค้า)

MAKEIO CO., LTD. (Pathum Wan)
Bangkok, Thailand 🇹🇭
MAKEiO is leading in electric micro mobility in Thailand. We own the well-known brand e.g. MONOWHEEL who is the sole distributor of Segway-Ninebot and DYU in Thailand.

About this position

We are seeking a Customer Support Supervisor to lead a team of 1-3 members and oversee customer service operations both domestically and internationally. This role involves resolving escalated issues, training the team, coordinating with internal departments, and supporting international customer inquiries to ensure a seamless service experience.

Responsibilities

• Supervise and guide the customer service team, ensuring efficient operations locally and internationally.
• Address escalated issues from both domestic and international customers, ensuring professional and timely resolutions.
• Coordinate with internal teams to expedite repair processes and provide accurate updates.
• Support and communicate with international customers and partners, ensuring their specific needs are met.
• Manage customer data across systems with accuracy and consistency.
• Train team members, monitor performance, and ensure alignment with company standards.
• Analyze service metrics to identify improvement opportunities and implement solutions.

Requirements

• Leadership experience in customer service, preferably with exposure to international operations.
• Strong problem-solving, organizational, and communication skills.
• Proficiency in computer systems and the ability to manage multiple software tools.
• English proficiency at a working level is required; additional languages are a plus.
• Experience in call centers, technical support, or multinational customer service is an advantage.