Application Support Officer

Major Development Estate Co., Ltd. (Vadhana)

Vadhana

Bangkok, Thailand

Major Development Estate Co., Ltd. was founded by the Poolvoralaks Family on July 14th, 1999 initial registered capital of Baht 1 million aimed to undertake property development business. Today, the Company was listed in Stock Exchange of Thailand (MJD- Property Sector) with fully paid registered capital worth of Baht 700 million. The head office located on 141 Soi Sukhumvit 63 (Ekamai), Sukhumvit Road, Klongton Nua Subdistrict, Wattana District, Bangkok 10110, Thailand. Major Development Public Company Limited's business is property development with a focus in high end condominium that emphasizes on luxurious and exclusive lifestyles. Furthermore, the Company has continuously invested in R&D for construction standard, exceptional architecture and interior design, as well as employing high quality materials, making its projects at par to those of international standard.

About this position

The Application Support Officer serves as the primary point of contact for application support across web and mobile platforms, ensuring effective troubleshooting and resolution of system issues.

Responsibilities

• Serve as the primary point of contact for application support across web and mobile platforms.
• Troubleshoot and resolve system issues reported by users.
• Communicate regularly with stakeholders, providing status updates and progress reports on issue resolution.
• Prioritize and manage issues, requests, and production enhancements in alignment with business priorities.
• Assist in testing and validating new features, system updates, and enhancements to ensure functionality and performance meet business expectations.
• Support UAT (User Acceptance Testing) and ensure issues identified during testing are properly tracked and resolved.
• Assist in the implementation, installation, upgrade, and migration of systems and applications.
• Follow up with development teams and users to ensure incidents are resolved and closed in a timely manner.
• Develop and support Microsoft Power Platform solutions (e.g., Power Apps, Power Automate, Power BI) to meet business requirements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 1–3 years of experience in IT application support.
• Strong understanding of database design and SQL.
• Excellent analytical, problem-solving, and consulting skills.
• Good communication skills, with a service-oriented mindset and ability to work well in a team.
• Logical thinking and attention to detail.
• Ability to multitask, prioritize workloads, and manage multiple projects simultaneously.
• Comfortable working under pressure and meeting tight deadlines.