Customer Service Executive - Chinese Speaking

LSG Sky Chefs (Bang Phli)

Samut Prakan, Thailand

LSG Sky Chefs is the world’s largest provider of airline catering and in-flight solutions and part of Lufthansa German Airlines. These include airline catering, in-flight equipment and logistics as well as the management of on-board service and in-flight retail. The group is also the industry leading expert in managing the in-flight service supply chain for several airlines. LSG Sky Chefs partners with more than 300 airlines worldwide and operates some 200 customer service centers in 52 countries, producing around 405 million airline meals a year.

About this position

The Customer Service Executive - Chinese Speaking is responsible for managing customer interactions and ensuring service quality, particularly for airline clients, while maintaining effective communication and organization within the team.

Responsibilities

• To file incoming/outgoing correspondences in chronological order
• To be well versed in loading, packing, specification, updated information of those customers.
• To be a contact person and work closely with service representative and flight handling team of airlines, especially for China Airline
• To distribute customers’ instruction to all concerned and ensure the requirement is met.
• To assist superior in communicating between customers and the unit for any concerns, queries, requests or complaints.
• To assist in organizing meal presentation and reception for airline visitors/customers to the unit.
• To occasionally update the kitchen profile and customer contact list and have marketing support items for Bangkok available at all times.
• To have corporate and local gifts available for airline customers/visitors with receiver’s record.
• Assist superior in daily customer service operation.
• Perform and carry out other related duties or special tasks as assigned.

Requirements

• Minimum BA in Hotel & Tourism, Airline or Chinese
• At least 3 years in Customer Service, Airlines Services or related field
• Fluent in Chinese and English and ability to communicate in Thai.