Service Intelligence (Data Analyst)

LSEG (London Stock Exchange Group) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.

About this position

Service Intelligence Analyst will be responsible for ensuring that not only service stability exists within Enterprise Data Technology infrastructures to meet business demands, but also service continues to operate within defined Service Level Agreement (SLA).

Responsibilities

• Define key measures and set up appropriate monitoring to indicate service status
• Review the service status across infrastructures to assess risk levels, address issues with relevant teams, and progress open actions
• Analyze both client level and system level usage data and be able to provide insights and recommendations
• Provide regular reports to key collaborators to communicate the current status and drive actions to a timely closure

Requirements

• Bachelor’s degree in business, Technology, or Operations Management.
• Strong critical thinking and analytical thinking
• Strong data analytical skill
• Strong understanding of SQL.
• Strong administrative and organizational skills required, as is a focused attention to details
• Strong working knowledge of Microsoft Excel (preferably to advanced level)
• Good background in data visualization concept and tools. Tableau knowledge and PowerBI is preferred
• Good communication in English and strong social skills required
• 2-3 years of experience working in a technical environment or with a technical organization