Service Intelligence Analyst

LSEG (London Stock Exchange Group) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.

About this position

At LSEG, we consider on providing opportunities equally as priority, we strive to establish teams that are diverse and encourage coordinated working and sharing of ideas! At LSEG Bangkok, you can be your best self. Our open and inclusive culture and collaborative communities connect colleagues from across the world, and a host of skill development programmes support our people's personal and professional growth.

Responsibilities

• Service Intelligence Analyst will be responsible for ensuring that not only sufficient capacity exists within Enterprise Data Platform infrastructures to meet Business Unit demands, but also service continues to operate within defined Service Level Agreement (SLA).
• You will demonstrate Refinitiv tooling e.g. Elasticsearch Logstash Kibana (ELK) stack, Grafana, DataDog along with other data analysis/visualization tools e.g. Tableau Prep, Tableau Desktop, Microsoft Excel, Microsoft Power BI to;
• o Define key measures and set up appropriate monitoring to indicate capacity/service status
• o Review the capacity/service status across infrastructures to assess risk levels, address issues with relevant teams, and progress open actions
• o Analyze both client level and system level usage data and be able to provide insights and recommendations
• o Provide regular reports to key customers to communicate the current status and drive actions to a timely closure
• This role will also have an opportunity to liaise with many Development teams across the globe to troubleshoot, analyze, and investigate capacity/performance related issues in the infrastructure to resolve them.

Requirements

• Bachelor degree in Business, Technology, or Operations Management.
• Strong critical thinking and analytical thinking
• Strong data analytical skill
• Strong administrative and organizational skills required, as is a focused attention to details
• Strong working knowledge of Microsoft Excel (preferably to advanced level)
• Good background in data visualization concept and tools. Tableau knowledge is preferred
• Good background in any programming or scripting languages. Python knowledge is preferred
• Good communication in English and strong interpersonal skills required
• 2-3 years experience working in a technical environment or with a technical organization