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Application Support Consultant

LSEG (London Stock Exchange Group)
LSEG (London Stock Exchange Group) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
LSEG (London Stock Exchange Group)
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.

About this position

LSEG is seeking an Application Support Consultant to join their team and assist in supporting their product. The ideal candidate will have hands-on technical experience and be able to work under pressure in a fast-paced environment.

Responsibilities

• Investigate software functionalities problems raised by customers and internal teams for Production and Integration Environment.
• Collaborate with development teams, products management team and other related parties to resolve product technical problems.
• Work with customer support teams, content operation teams to find a solution for customer issues.
• Provide immediate technical assistance to global service operation teams for major service outage and aim to rectify and recover the service.
• Provide expertise recommendation to service improvement, software verification and release.
• Documentation and Develop and sustain team's knowledge in the responsible products and any required technologies as well as other products development/support team that are required in solving issues.

Requirements

• At least 3 years hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents and possess the following key technical knowledge and skills:
• AWS(or AZURE) - CloudWatch, Lambda, DynamoDB, Aurora, SQS/SNS, EC2 & ECS
• Tools – Web Developer Tools, Postman, Kibana, Grafana, Splunk, Jenkins or RunDeck.
• Windows System, IIS, SQL Servers & SQL Commands
• Hand-on Unix/Linux/Sun Solaris skill and shell programming would be a plus
• Basic understanding of ASP.NET, .NET Core, SOAP/REST-full API, JSON, XML, tools for investigating HTTP requests
• Excellent command in written and spoken English
• Able to work under high pressure and deal with out-of-normal office hours support.
• Effectively work as a team and coordinate both within and outside own team
• Sound analytical, problem-solving, and communication skills
• Ability to multitask, prioritize and work under time constraints
• Self-motivated and self-learning and able to work in a fast-paced work environment with minimal supervision.
• Good communication and negotiation skills
• Good analytical and troubleshooting skills
• Bachelor’s Degree in Computer Science, Computer Engineering or related fields