Field Coach & Trainer - Thailand
Louis Vuitton (Thailand)
Thailand | Bangkok
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Last updated 5 days ago
Assistant Merchandising Manager - Thailand
Louis Vuitton (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 1 week ago
Assistant Accounting Manager (GL Focus) - Thailand
Louis Vuitton (Thailand)
Thailand | Bangkok
Be among first to apply
Last updated 1 week ago
Field Coach & Trainer - Thailand
About this position
Responsibilities
Coaching and training at the heart of team performance
• Lead a culture of in-store coaching, with a priority on Client Advisors. Through active listening and observation, you will coach individual team members at all levels according to their needs.
• You will support Store Managers in building individual coaching plans after performing gap analysis of their teams, and coaching their teams on selling skills through coaching the coach.
• Provide on-going feedback to Store Managers and HR on the performance/progress of individual team members.
• Leverage on Voice results to coach individuals and support the store to improve root cause of dissatisfaction.
• Drive key training initiatives, e.g. “Client Experience”, through active and sustained in-store coaching contributing to the culture of shop-floor focus and positive recognition.
• In collaboration with Merchandising team, actively facilitate product training, including new launches, for store population.
• Develop skills of silhouette building combining product information with selling skills in order to optimize cross-selling.
• You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client.
• Ensure the Store Management team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed.
• Manage and monitor the quality and impact of all in-store training via follow up, partnering with the Store Management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.
• Identify potential training talent within the store to develop and partner in coaching others.
• Manage the in-store “LMS”, ensuring all training is recorded and that Store Management is fully proficient in this tool.
Facilitate on-boarding of new comers
• Ensure a consistent on-boarding for all new starters.
• Liaise with HR to ensure proactive planning for new employees.
• Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction.
General duties not specifically related to training
• Act as a platform for sharing of experience / best practices among the stores pertaining to the coaching initiatives/programs.
• Lead by example in terms of the company’s policies and strategy.
• Lead by example in terms of Louis Vuitton attitudes and fundamentals.
• Ideally at Team Manager level, or previous team management and retail experience.
• High credibility in building relationship with Client.
Requirements
• Ideally at Team Manager level, or previous team management and retail experience.
• High credibility in building relationship with Client.