Senior Manager – Retail Operational Excellence

Lotus's (Bueng Kum)

Bueng Kum

Bangkok, Thailand

At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and communities. We serve customers through our network of more than 2,000 stores nationwide and online platforms, with more than 10.8 transactions made per week. We strive to cater to the ever-changing lifestyles of our customers, with a goal to deliver convenience and a seamless shopping experience anywhere anytime.

About this position

The Senior Manager – Retail Operational Excellence will represent Retail Operations in Fresh Operations projects, driving efficiency and continuous improvement in retail operations.

Responsibilities

• Represent Retail Operations (Central Office) in all the projects of Fresh Operations, as a process owner, drive efficiency and continuous improvement of retail operations.
• Develop and utilize process understanding and system knowledge to recognize interdependencies of the end-to-end processes.
• Enable the development, planning and execution of operation projects.
• Advise and coordinate across related initiatives, associated projects, and other activities.
• Analyze and define key issues in current process and work with all related functions to effectively solve problems and makes informed decisions that improve the service and productivity of the operations.

Requirements

• Bachelor's Degree in any field.
• Solid experience in retail operations and process improvement, able to create SOP for related process.
• Direct experience in Fresh Food required.
• Business intuition and judgment to help the team solve problems in a way that drives continuous improvement across the operations.
• Team leadership capabilities, effectively organizing highly performing, multi-discipline teams to meet changing business challenges.
• Strong influencing and motivating skills, building credibility and strong relationships on different layers of the organization.
• Result orientated and pro-active, good decision and problem-solving skills.
• Ability to handle multiple competing priorities and projects in a fast-paced environment.
• Change management skills.