Department Manager - Consumer Product Testing

Lotus's (Bueng Kum)

Bueng Kum

Bangkok, Thailand

At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and communities. We serve customers through our network of more than 2,000 stores nationwide and online platforms, with more than 10.8 transactions made per week. We strive to cater to the ever-changing lifestyles of our customers, with a goal to deliver convenience and a seamless shopping experience anywhere anytime.

About this position

The Department Manager - Consumer Product Testing is responsible for overseeing product testing, recipe refinement, new product development, and packaging development to ensure quality and consumer satisfaction.

Responsibilities

• Product Testing: Execute for “On shelf product testing” of all Own Brand products to maintain consistency quality and ensure consumer’s satisfaction. Feedback the result and provide consultation to Own Brand or Product Development team for further improvement.
• Recipe Testing and Refinement: Implement product testing and quality control as procedures to ensure that products meet defined specifications, safety standards, and regulatory requirements. Summary product performance evaluations and add professional suggestion for the improvements.
• New Product Ideation and Development: Participate in product ideation of Own Brand products, Collaborate with cross functional team and supplier to generate new product ideas based on consumer needs, market trends, and competitive analysis. Preparing for product formulation, Product specification, product prototype and product sample.
• Packaging Development: Leading packaging ideation of Own Brand products Collaborate with cross functional team and supplier to propose packaging idea. Preparing for packaging prototype and sample, packaging specification, stability test including review risk and AW proof.

Requirements

• Educational background in Science majoring in related fields such as Food Science, Biotechnology, etc.
• Having minimum 5 year experiences of Consumer product testing or R&D in retail (Store) or FMCG would be preferable.
• Knowledge of HACCP, ISO 9000 Lead Auditor or Ethical Trading Standard SA8000.
• Stakeholder Management.
• Effective presentation.
• Pro-active and high ownership.
• Flexibility and Agile.
• Resilience and Collaboration.