Assistant Manager – Product Compliance

Lotus's

Lotus's (Bueng Kum)

Bueng Kum

Bangkok, Thailand

At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and communities. We serve customers through our network of more than 2,000 stores nationwide and online platforms, with more than 10.8 transactions made per week. We strive to cater to the ever-changing lifestyles of our customers, with a goal to deliver convenience and a seamless shopping experience anywhere anytime.

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Job function: Legal & Compliance

Industries: Retail and Wholesale

About this position

The Assistant Manager – Product Compliance is responsible for managing store complaints, collaborating with various teams, and ensuring compliance with product monitoring programs while managing the team budget.

Responsibilities

• Store complaint management (pull the log all product category from Service desk system to technical team urgent investigation & set action quick to store) by follow store complaint closing (SLA 24 hrs) and create summary report (weekly, monthly)
• Collaborate with commercial team to inform monthly Fresh CN & Technical charge report
• Closely co-ordinate and follow up with Technical team (WL2) in order to create Emergency Product Withdrawal (EPW) form and communicate with store
• Provide KPI dashboard data to support team including Site management, QC rejection, Store complaint, Product monitoring program, Emergency Product Withdrawal (EPW)
• Collaborate with external laboratory to support Product Monitoring Program (PMP plan)
• Manage team budget and contact with external agency to reserve air ticket, hotel and rental car
• Complete other assigned tasks

Requirements

• Bachelor degree in food science or food related
• Experience in food factory or retail business and do quality system and database analysis
• Working experience in related field at least 1 year
• Good communication and Enhance connection with team; Quality, Commercial, Finance, Support office, Procurement, Office service etc.
• Proficiency in MS office, PowerBI
• Demonstrated negotiation, presentation, project management skills
• High energy, positive attitude, proactive, flexibility and effectiveness
• Ability to effectively manage mini projects and good human relation

Benefits

Huneety A.I Salary Estimate

30,000 - 50,000 THB per month