Store Business Manager
About this position
Responsibilities
• Achieve & maximize both individual and team target across all platforms
• Coach & lead sales associate team to achieve sales goals
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team
• Liaise between sales and management team
• Use MS Office & social media platforms and technology to connect with customers and encourage sales
• Analyze & review business performance as well as identify opportunities and improvement are with HQ quarterly
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies
• Teach & encourage team in O+O and omnichannel selling
• Drive, motivate, coach & create a positive working atmosphere within team
• Manage & evaluate teams
• Recruit & develop talents
• Work with Retail Manager and Head Office to build a client-centric store culture
• Coordinate sales promotion activities
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline
• Ensure sales teams offer a positive customer experience
• Enhance customer experiences of both CXE & NPS
Requirements
• Enthusiastic and empathic with strong leadership, interpersonal and communication skills
• Agile, comfortable to adapt and a fast learner
• Confident and determined to initiate and express ideas
• Passionate about beauty and cosmetics
• Digitally savvy with computer literacy, social media and data analysis skills
• Equipped with O+O sense
• Experienced in retail or in a department store industry preferred
• Communicate & written fluently both in Thai and English is a MUST
• 5 working days but able to work on weekend
• 90% working at department store