Retail & Education Manager (Luxury Skincare brand)

L'Oréal (Bangkok)

Bangkok, Thailand

Discover L'Oreal...the world leader in beauty products, a range of international brands, unique in the world of beauty, supported by cutting edge research. Asia is the fastest growing region. In Thailand, L'Oreal's activities began in 1992. Today, we distribute 22 cosmetic brands via 4 different distribution channels and employ more than 600 staff members. To continue our rapid expansion, we are looking for qualified individuals to join our dynamic team.

About this position

As the Retail & Education Manager at L’Oréal Luxe, you will play a pivotal role in shaping how we connect with our discerning clientele, empowering internal skin consultants and engaging directly with VIP customers to drive education and sales.

Responsibilities

• Empowering the Team: Provide ongoing training and development to our skin consultants, equipping them with the latest product knowledge, professional beauty techniques, and engaging selling strategies to deliver exceptional customer experiences.
• Elevating Customer Engagement: Design and activate offline consumer journeys for VIP clients, incorporating personalized consultations, exclusive events, and tailored beauty services to cultivate brand loyalty and drive sales.
• Driving Omnichannel Excellence: Collaborate with the brand team to design and implement omnichannel experiences that seamlessly integrate online and offline touchpoints, enhancing customer engagement and brand visibility.
• Championing Brand Incarnation: Embody the brand DNA and values, inspiring both internal teams and external customers with your passion for luxury skincare and commitment to exceptional service.

Requirements

• At least 7 years of experiences in luxury retails, customer service, or hospitality industries
• Proven experience in training/coaching role within the luxury field
• Proven ability to influence stakeholders across all levels
• Strong leadership skills with the ability to coach and motivate a team
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders
• Good English communication both written and speaking