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Clienteling Manager (Skincare Luxury brand)

L'Oréal (Bangkok)
Bangkok, Thailand 🇹🇭
Discover L'Oreal...the world leader in beauty products, a range of international brands, unique in the world of beauty, supported by cutting edge research. Asia is the fastest growing region. In Thailand, L'Oreal's activities began in 1992. Today, we distribute 22 cosmetic brands via 4 different distribution channels and employ more than 600 staff members. To continue our rapid expansion, we are looking for qualified individuals to join our dynamic team.

About this position

At L’Oréal, we pride ourselves on developing young talents who have the passion and ambition to make an impact in the beauty industry. As a Clienteling Manager, you will cultivate and nurture relationships with high-value clients to drive service, experiences, and sales, enhancing brand loyalty.

Responsibilities

• Cultivate and Nurture relationships with high value clients to drive service, experiences, sales to enhance brand loyalty.
• Lead a team of Sales Advisors, providing guidance, training, and coaching to ensure the delivery of personalized and tailored individual client preferences.
• Identify same location partners with proximity.
• Offer services to similar partners [landlords, concierge, in mall Department Store Boutique Managers and Head of Clienteling].
• Network within local luxury field.
• Work on partnership strategy and yearly calendar to animate & generate traffic driver with relevant customer audience.
• Implement and monitor the behaviour in store tracker (BA Portal).
• Know your top 30 clients.
• Work and liaise closely with CRM teams to leverage on key analytics to build action plan.
• Follow up on relevant moments to be addressed to VIP customers.
• Initiate events Active customer conversion by leveraging on in-store eventing for Hallmarks/New launches.
• Monitor and coach store team and each BA’s on their clienteling KPI’s.
• Weekly chat coaching per BA.
• Provide strategy and all assets to the store team to always increase the level of service in the store.
• Evaluate performance of each BA and In Store event initiatives taken and keep improving the model to better scale.

Requirements

• At least 5 years of experiences in luxury retails, customer service, or hospitality industries.
• Proven experience in a client-facing role within the luxury field.
• Proven ability to influence stakeholders across all levels.
• Strong leadership skills with the ability to coach and motivate a team.
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders.
• Proficiency in CRM systems and ability to analyze data and draw actionable insights.
• Good English communication both written and speaking.