Digital Technology Manager

L'Oréal (Indonesia) (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Leading the world in beauty and pioneering the world of beauty tech; we are 86K employees across 150 countries on five continents. Our 36 international brands are divided into four unique Divisions: Luxe, Consumer Products, Dermatological Beauty, and Professional Products. Our 36 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, IT Cosmetics, Prada Beauty, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L’Oréal Paris, and more. For more than a century, L’Oréal has devoted itself solely to one business: beauty. We want to bring beauty to all people. Our goal is to win over another one billion consumers around the world by innovating and creating cosmetic and skincare products that meet the infinite diversity of their beauty needs and desires.

About this position

Digital Technology Manager will be responsible to support the project outputs (assets) into the operations and to the potential concessionaire. Digital Technology Manager will focus on the project deliverables, whilst operations will focus on operational process, training, and performance.

Responsibilities

• Manage and lead projects or project streams including writing technical and/or business specifications.
• Support local and zone IT in validating and positioning the Function demand into the IT portfolio, ensuring active Executive sponsorship is in place for the project agenda.
• Perform demand shaping in the country business representatives, to push and adopt the usage of Group/Zone standard solution and service when necessary.
• Execute various projects as a project member or leader and take ownership on respective assigned roles with other members.
• To perform business servicing by collecting and translating business into system requirements. Analysis, design, testing and ongoing maintenance & support for internal systems.
• Resolve incidents, analyze root cause and work with vendor to find permanent resolution.
• Pro-actively manage business expectations and monitor their customer satisfaction levels through relevant service metrics and measures.
• Designing and developing interfaces and add-on solutions, set-up and customizing various business modules, enhancing overall concepts.
• Develop and maintain a sustainable relationship with existing and potential clients. Coach a team of internal resources and cultivate the quality of the human capital.
• Account for the budget discussion IT Director & Business team, Controller, Procurement, and vendor engagement.
• Ensure timely completion of project deliverables through all project phases and support current, potential project.
• Ensure timely communication to relevant stakeholders in the business and IT communities.

Requirements

• Collaborative team player, having strong influencing experiences (to drive decision, sales ideas) is a plus point.
• Highly disciplined and comfortable to work in multitasking mode. Multiple projects, task and commit to deliver in timely manner.
• Diligent and accountable.
• Sensitive to cultural diversity and experience in a multicultural environment, regarding colleagues, local authorities, and other stakeholders.
• Comfortable with constructively challenging colleagues at all levels within the organization.
• Highly disciplined – following up on actions and with necessary documentation.
• Problem solving skills - Ability to rationally assess a situation, problem or scenario and work through to a realistic summary, conclusion, and practical resolution options. This includes transparently communication and bringing others into the process where required.
• Ability to reach agreement: Reaching agreement in consultation with others serving the business and project objectives, considering the interests of all parties and which are acceptable to ev.