International Customer Services Supervisor

Lixil (Thailand) Public Company Limited (Din Daeng)

Bangkok, Thailand

LIXIL Corporation is one of the largest companies in the building materials and housing equipment industry, with its sales of over USD 13 billion and employees of approximately 60,000. With a headquarter in Tokyo, Japan, there are more than 17 regional offices, 83 branches, 287 sales offices, and 44 production sites for domestic sales and production under LIXIL across Asia Pacific, Europe, North America, and Middle East.

About this position

The International Customer Services Supervisor is responsible for coordinating sales administration, ensuring timely data entry of customer orders, managing communication with various teams, and improving customer satisfaction.

Responsibilities

• Coordinate with Country Sales Manager (CSM) for sales administration, documentary and sales report
• Ensure timely data entry of customer orders and creation of invoice for international customer
• Check & update prices for which customers and ensure correctness of sale prices to be aligned with documents related to particular shipment
• Manage the liaison with commercial team, supply chain and relevant operations departments interlinked with factory and oversea supply plants
• Coordinate order from distributors and allocate to order processing the right supply plant, right prices, term and condition, and right product, right requested delivery date as customer enquired.
• Check & Control outstanding orders as well as to ensure delivery is confirmed monthly. Update backlog and open order to customer for backlog clarification and delivery planning process.
• Ensure perfect deliveries for all requirements on time and co-ordinate with Logistics and supply team forwarder, Logistics and inspectorate company if necessary
• Coordinate with specific customer requirement on shipping document to distribution team
• Follow up LC from customer and update outstanding payment with country sales manager to smoothen delivery
• Cooperate with all related department and follow up for all the claim related document follow up
• Follow up customer Claim defect replacement, short shipped, wrong shipped
• Ensure the credit notes have been issued and new orders have been entered at full amount and update status with supply team for the delivery date
• Backlog clearing and OTIF Delivery arrangement
• Improve customer satisfaction

Requirements

• Bachelor or higher degree in Business Administration or related fields
• At least 5-7 years of working experience in Export in international company environment
• Very good command in English
• Strong communication and interpersonal skills
• Computer literacy, SAP User would be an advantage
• Familiar with Google Sheet, Google Slides, Google Docs (Google workspace)
• Service minded, well-organized, work under pressure with “Can do” attitude