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About this position

At LINE MAN Wongnai, product experience is at the forefront of what we do. As a UX Researcher, you will play a key role in shaping the future of our products from app, web, and any other touchpoints along the combined ecosystem of LINE, LINE MAN, and Wongnai.

Responsibilities

• Create research plans. Selecting appropriate research methods for each particular research problem.
• Define research topics and questions. Identify opportunities and research topics beyond business requests/requirements.
• Conduct research and analyze data collected. Take the lead on the end-to-end research process from start to finish.
• Collaborate with product, data science, design, and engineering to ensure research methods and insights are well-grounded.
• Proactively communicate insights and findings. Making insights easy to digest. Close the gap between user and internal teams.
• Push and advocate for action. Ensuring UX issues are addressed.
• Coach and lead the team in UX research.

Requirements

• Have a minimum of 4 years of experience working as a UX Researcher.
• Can speak Thai natively to conduct research with local audiences.
• Have high proficiency in planning, conducting, analyzing, and communicating research.
• Experienced with a broad range of qualitative research methods such as user interviews, contextual studies, usability tests, surveys, etc.
• Demonstrate critical thinking and autonomy. Question and define requirements, beyond the given request or scope.
• Well-versed in managing biases during research ie. participants saying one thing but in fact, doing another.

Benefits