Senior UX Researcher

LINE MAN Wongnai (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

LINE MAN Wongnai aim to help Thai people live better, to empower all local businesses with our e-Commerce platform for services.Our platform will connect consumers, riders and local businesses and improve the daily life of all parties.

About this position

At LINE MAN Wongnai, product experience is at the forefront of what we do. As a UX Researcher, you will play a key role in shaping the future of our products from app, web, and any other touchpoints along the combined ecosystem of LINE, LINE MAN, and Wongnai.

Responsibilities

• Create research plans. Selecting appropriate research methods for each particular research problem.
• Define research topics and questions. Identify opportunities and research topics beyond business requests/requirements.
• Conduct research and analyze data collected. Take the lead on the end-to-end research process from start to finish.
• Collaborate with product, data science, design, and engineering to ensure research methods and insights are well-grounded.
• Proactively communicate insights and findings. Making insights easy to digest. Close the gap between user and internal teams.
• Push and advocate for action. Ensuring UX issues are addressed.
• Coach and lead the team in UX research.

Requirements

• Have a minimum of 4 years of experience working as a UX Researcher.
• Can speak Thai natively to conduct research with local audiences.
• Have high proficiency in planning, conducting, analyzing, and communicating research.
• Experienced with a broad range of qualitative research methods such as user interviews, contextual studies, usability tests, surveys, etc.
• Demonstrate critical thinking and autonomy. Question and define requirements, beyond the given request or scope.
• Well-versed in managing biases during research ie. participants saying one thing but in fact, doing another.