POS Operations Team Leader

LINE MAN Wongnai (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

LINE MAN Wongnai aim to help Thai people live better, to empower all local businesses with our e-Commerce platform for services.Our platform will connect consumers, riders and local businesses and improve the daily life of all parties.

About this position

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services, aiming to empower local businesses and improve the daily life of consumers through technology.

Responsibilities

• Self-Onboarding Platform Oversight: Ensure a smooth and efficient experience for new customers across various segments
• After-Sales Program Development: Design onboarding curriculums, training materials, and programs for core products and new initiatives
• Team Leadership: Lead and mentor the After-Sales Incubation Team, including content developers and onsite training professionals
• Onsite Training: Provide professional training to accelerate customer adoption and support HQ training teams
• Issue Escalation Management: Act as the escalation point for complex issues, deploying onsite teams for in-depth troubleshooting
• Cross-Functional Collaboration: Work with sales, product, customer success, and technical support teams to address onboarding challenges
• Performance Monitoring: Track metrics like engagement, activation time, retention, and satisfaction to drive continuous improvement

Requirements

• 3-5 years in eCommerce, food delivery, HRD, customer service, customer experience, process improvement, operations, or similar role
• Proficiency in Excel, Google Sheets, Google Slides and PowerPoint
• Strong in people management, numerical & analytical skills and attention to detail
• Solutions-oriented with a problem-solving attitude, passionate about customers, and curious about their behavior
• Good team player and eager to learn
• Enjoy working in a fast-paced environment and have a passion to help Thai people live better