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About this position

The IT Support Director/Senior Manager will be responsible for leading a team of support specialists, developing IT support strategies, managing budgets and vendors, ensuring IT security, and collaborating with various departments to align on common goals.

Responsibilities

• Lead and inspire a team of highly skilled support specialists
• Foster a positive, open-minded, and supportive working environment
• Assure a high level of support for our users and continuously look for improvements to the support experience
• Partner with key business stakeholders to define success metrics for projects and technologies
• Develop and execute strategic and operational initiatives
• Develop analytical models and present information to teams, partners, and executives
• Develop and implement IT support strategies, policies, and procedures
• Monitor and analyze IT support metrics and OKRs to identify areas for improvement
• Ensure seamless integration and support of IT systems and services across departments
• Oversee budgeting and vendor management to ensure cost-effective solutions
• Maintain strong vendor relationships to support IT initiatives and operations
• Ensure the IT support team is adequately trained to handle technical issues and support requests
• Promote a diverse and inclusive culture, encouraging feedback and open communication
• Implement and manage IT security protocols to protect company data and systems from cyber threats
• Oversee user data management, ensuring data integrity, privacy, and compliance with relevant regulations
• Act as a regional partner and advocate for the needs of your team and local employees
• Collaborate with global colleagues to ensure operational alignment and share best practices
• Work with stakeholders from various departments to maintain alignment toward common goals

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• At least 7-10 years of experience in IT management, with a proven track record of leading IT support teams
• Strong understanding of corporate and studio workstreams (if applicable)
• Excellent leadership, communication, and interpersonal skills
• Excellent command of spoken and written English. Experience working in a multicultural environment is a plus
• Strong knowledge of network infrastructure and technologies
• Ability to develop and implement strategic IT initiatives
• Experience with budgeting, vendor management, and cost-effective solution implementation
• Proficiency in IT security protocols and data management
• Ability to analyze metrics and OKRs to drive continuous improvement
• Experience working in a global company and collaborating with diverse teams
Preferred Qualifications:
• Relevant certifications such as ITIL, PMP, or CompTIA
• Experience with Okta for identity and access management
• Experience with Unified Endpoint Management (UEM) solutions
• Experience in tech companies

Benefits