Fraud Operation Executive (1-year contract)(LINE Pay)

LINE MAN Wongnai (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

LINE MAN Wongnai aim to help Thai people live better, to empower all local businesses with our e-Commerce platform for services.Our platform will connect consumers, riders and local businesses and improve the daily life of all parties.

About this position

LINE Pay is seeking a Fraud Operation Executive for a 1-year contract to investigate and analyze fraud cases, ensuring a secure payment environment while maintaining a positive customer experience.

Responsibilities

• Perform investigation of fraud cases detected from detection systems and other channels of which fraud is raised
• Maintain strong knowledge for industrial fraud by staying informed about behavior, industry changes
• Analyze and verify suspicious fraud cases to identify patterns, anomalies and process gaps
• Report on daily fraud trends and cluster characteristics, perform deep dives and write summaries
• Prepare fraud investigation performance periodically or ad-hoc report
• Coordinate with relevant parties such as Payment, Customer Support and Local team to verify information related to fraud cases
• Work with stakeholders to reduce fraud related losses, while maintaining focus on a positive customer experience

Requirements

• Bachelor’s degree in Logistic/Business/Engineering/Statistics or related fields
• Experience in e-commerce or logistic fraud highly preferred
• 1-2 years working experience in related fields. Fresh graduates that have the necessary requirements may apply
• Experience with Microsoft's Excel or Google's Sheets will be a big advantage
• Curious and Attention to detail
• Proactive, responsible, organized and ability to work in a fast-paced environment