Credit Controller
About this position
Responsibilities
• Manage and balance customer account finances effectively.
• Ensure timely bill placement in accordance with the customer’s scheduling plans.
• Accurately generate and process bill collections, receipts, and payments based on customer specifications.
• Prepare delivery data for consolidated invoicing to customers.
• Follow up on overdue invoices and collect outstanding payments.
• Document the payment cycles and habits of each customer.
• Track pending withholding tax (WHT) certificates with customers to ensure WHT clearance before year-end.
• Resolve overpayments, including advances and unreconciled payments, which can lead to negative balances and are not aligned with proper accounting practices.
• Release orders and raise cases for overdue accounts exceeding credit limits, providing supporting reasons.
• Address customer billing issues promptly, improving accounts receivable performance while maintaining excellent customer service.
• Prepare and submit weekly and monthly reports, along with any additional reports requested by supervisors or managers.
• Maintenance and update credit management master.
• Coordinating with customer to update customer database for effectively credit management.
• Coordinate to close monthly AR module within schedule.
• Follow with sales team to update resolve invoicing error due to pricing issue.
• Coordinate with related team e.g. distribution, supply chain, etc. to clear pending sales orders and deliveries captured on the billing due list.
Requirements
• Excellent administration and documentation skills.
• Strong SAP knowledge skill.
• Able to comprehend and follow defined processes and ensure compliance.
• Competent re systems and associated technology e.g. scanning.
• Good appreciation of HPO OTC process and personal role in supporting commercial/credit management activities.
• 3 years + experience in business administration & account receivable role - operations commercial, or in another related role.
• 5 years + experience in credit management role – ensured timely and efficient operations of credit application process.
• Solid understanding of the business, ideally with an in-depth knowledge of admin and the role within the HPO OTC process.
• Ability to work under pressure and deliver consistent and accurate results to required deadlines.
• Ability to review process and develop improvement to create the most optimum way.
• Strong personal influence and impact.
• Able to establish credibility with internal /external customers.
• Enhanced analytical skills and accuracy.